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Bringing Video Banking to Finovate Europe 2019

Feb 15, 2019 9:02:00 AM in video banking, conversational analytics

Though Finovate Europe 2019 has come to an end, we’re still experiencing a post-adrenaline rush from the conference. What an amazing experience!

 Our colleagues Rutger, Ferdinand, and Rick were on stage to perform a live demo of our video banking solution. As the cherry on top, they also introduced our latest innovation: 24s Conversation Analytics.

Live Demo of Video Banking for Mortgages 
Our video banking solution empowers financial advisors to meet customers effortlessly. During the video banking demo, we showcased the journey of a customer in need of mortgage advice. Through our one-click video solution, the customer and advisor could join the call instantly without having to install any software.

After the video call, the customer provided instant feedback. This process is highly scalable and brings lots of new insights when having 1000s video calls every week. But how can you fully leverage all this data to further grow your video banking channel?    


New: Conversational Analytics 
Our answer to that question is 24s Conversational Analytics. We demonstrated how it can be used to automate repetitive tasks like report writing or tracking compliance risks and transform customer experiences through call analytics.

We are truly humbled by the overwhelming responses from the Finovate audience. So here’s a big shout out to all of you who were there! Muchas Gracias :)

Did you miss our demo but want to learn more? Find out more here.  

Tags: video banking, conversational analytics

About The Author: Anouk

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