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Prioritize high-value interactions with value-based routing
Article
Nov 27, 2020 4:17:00 PM

Do you allow customers to schedule appointments with your agents directly ...

Streamline your Contact Center with our Genesys Cloud integration

Great news for our Genesys integrators! You can now have scheduled video interactions right from your Genesys Cloud environment. A …

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New: provide seamless customer journeys with Embeddable video

Hopping on a video call with customers in one single click is already pretty great. But wouldn’t it be amazing …

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Big Five fall updates: 5 new features to boost visual engagement

Coming to you this autumn… Loads and loads of new 24sessions features! Ready? We’re releasing co-browsing, embeddable video, conversation intelligence …

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Introducing: Co-browsing with your customers in 24sessions

Make your customer interactions even more interactive with co-browsing. Our new feature is now live in beta! You will soon …

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Improving CX video calls with our new Meeting Room 3.0

Welcome to a better way of video calling with customers. We are releasing the new 24sessions meeting room! We’ve reimagined …

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