We used to say video calling with customers was the next gen channel for customer interaction - lurking right outside …

Nothing beats face-to-face. But even if it’s not in person, digital customer contact can still be personal. Video calling is …

The current situation regarding coronavirus means organisations are making quick yet calculated moves to maintain business continuity, while securing their …

Handling insurance claims is a costly affair. The longer it takes to settle a claim with your customer, the higher …

Published in Pension Pro in Dutch, on Monday February 10, 2020. From April onwards, Achmea Pension Services offers video calling …

The biggest challenge in insurance today is rapid digital transformation - how to accelerate combining online, digital communication with the …