By Rutger Teunissen - CEO of 24sessions
Over the last few weeks, we have been closely monitoring the evolving situation with the COVID-19 coronavirus outbreak, the tragedy happening in China, South Korea, Japan, Italy, and numerous other countries.
The virus is massively disrupting daily life worldwide. People are increasingly staying at home in order to avoid potential infection.
As governments and hospitals are doing everything in their power to contain the virus, businesses - for their part - are working hard to maintain business continuity. They might suffer from travel restrictions imposed by internal or external policies, while also having to make sure that employees, partners and clients stay free from the virus.
At 24sessions we fully acknowledge that remote communication can only exist alongside in-person contact. That is, however, under normal, healthy circumstances. The circumstances we’re facing now ask for a different approach - one which privileges remote contact.
If your service and distribution depend on in-person customer meetings, the current health restrictions can pose serious threats to business continuity.
However, we have learned that video calls can replace in-person meetings for client-facing teams.
- Field account managers can speak to clients via live video sessions with screen sharing instead of visiting them in person.
- Technicians, mechanics and other experts can perform remote visual inspections through a mobile video connection with someone on site, instead of having to be physically present.
- Advisors can consult customers through video calling whilst working from home or the office without the need for customers to visit them at a local branch, store or office.
As a specialized video calling solution for customer contact, we are committed to helping businesses and consumers that have been impacted by the virus.
To ensure speed and success, we have a zero IT-footprint delivery model and a supportive and agile customer success team in place.
More information about CX video calling for customer contact can be found in this one-pager.
If you would like to learn more about how we can help in your specific situation, please send us a message below.
- If you are a not-for-profit institution be sure to let us know, so we can help in any way possible.