Learn how Rabobank leveraged CX video calling to stay connected with Banking clients before and after the Covid-19 crisis. Sign up now for our webinar with Future Stores and WBR Insights on June 4, 2020 at 11am BST / 12pm CEST.
Join this webinar by Rabobank and 24sessions to learn the best practices for leveraging 2-way live video and get tips on how to organize processes and journeys to digitize customer support.
What you'll learn:
- How video banking contributes to concrete business results: What are the key reasons why Rabobank decided to adopt video banking as one of their core contact channels?
- Balancing digitisation and human interaction: How to identify processes where video banking can offer greater value with increased automation and free up employee time to focus on servicing customers.
- Omnichannel strategy: How Rabobank offers video calling as part of their omnichannel strategy for seamless customer journeys on a large scale.
- Overcoming agent adoption challenges: How to build an effective training programme to ensure 5000+ Rabobank advisors are fully equipped to deliver video banking requests.
Learn how Rabobank implemented video banking services for 5000+ advisors
If the current crisis has made one thing clear, it is that we do not have to go to a branch to manage personal banking affairs such as loans, insurances and investments. Once customers have transitioned to digital banking, they’re less reluctant to return to the bank branch. Digital banking is simple and saves them time and effort, while they can still enjoy the same level of personal contact from their trusted advisor.
Before the corona crisis hit, Rabobank already scaled video banking capabilities to 3000+ agents. Now, the bank is experiencing massive growth in the number of video calls made for mortgage loans, and has scaled the number of advisors using CX video calls to 5000. Covid-19 has accelerated the adoption of technology to an extreme. Rabobank expects an even bigger increase for the upcoming period, when advisors will continue to work from home and customers prefer the digital convenience of managing personal banking affairs from home.